Motel newbies earn top AA Traveller hospitality award

Great customer service was the aim of the game for new moteliers Richard and Clare Gallagher on opening the Argent Motor Lodge in 2012 and winning this year’s AA Traveller Supreme Host of the Year award confirms they’ve achieved their goal.

AA Traveller General Manager Moira Penman says the Gallaghers highlight how powerful customer service can be for any business - new or old.

"The sign on the wall that greets guests when they check in to the Argent Motor Lodge saying ‘arrive as strangers leave as friends’ reflects Richard and Clare’s values which their guests obviously appreciate.

"Being in close proximity to Waikato Hospital guests can include those with relatives in hospitals, business stays and travellers so having the ability to provide the right level of customer service and empathy.

"I congratulate Richard and Clare on their award and also congratulate finalists the Astra Motor Lodge and Paihia’s Pioneer Waterfront Apartments for their dedication and high level of hospitality provided to their guests," says Ms Penman.

The judging panel was made up of representatives from the AA and AA Traveller, Qualmark, MANZ (Motel Association of New Zealand) and Inside Tourism.

AA Traveller supports domestic tourism in New Zealand by publishing and distributing more than three million maps and accommodation guides every year to assist motorists and visitors as they explore the country.