Score indicates Gurobi has a strong, loyal customer base
BEAVERTON, Ore., November 30, 2021--(BUSINESS WIRE)--Gurobi Optimization, LLC, creator of the world’s fastest mathematical optimization solver, today announced that it has achieved a Net Promoter Score® (NPS®) of 53 this year. This industry-leading number indicates that Gurobi customers are highly likely to recommend Gurobi to a friend or colleague.
To gain deeper insights into its NPS results, Gurobi commissioned a survey of over 200 customers—including operations researchers, data scientists, engineers, and business analysts. The survey revealed several key findings, including:
Customers primarily use Gurobi to maximize revenue or profits, improve operational efficiency, minimize costs, and maximize resource utilization.
Speed, usefulness on a range of problems, and the Python API are top reasons for choosing Gurobi.
Respondents expressed that they’re impressed with the Gurobi support team, and that it helps them use Gurobi more effectively.
9 in 10 respondents feel appreciated in their role as an optimization professional. They also believe strongly that their optimization work is mission-critical to their business.
"We’re proud to have such loyal, satisfied customers. I want them to know we’re going to keep working hard for them. We’ll keep improving and pushing the boundaries of what’s possible with mathematical optimization, so our customers can do even more with this technology," said Dr. Edward Rothberg, Chief Executive Officer and Co-founder of Gurobi Optimization.
"This NPS score shows that our hard work is making a real difference for our customers," added Duke Perrucci, Chief Operating Officer at Gurobi Optimization. "You can’t ask for much better than that."
About Gurobi Optimization
Gurobi produces the world’s fastest and most powerful mathematical optimization solver – the Gurobi Optimizer – which is used by leading global companies across more than 40 different industries to rapidly solve their complex, real-world problems and make automated decisions that optimize their efficiency and profitability. As the market leader in mathematical optimization software, we aim to deliver not only the best solver, but also the best support – so that companies can fully leverage the power of mathematical optimization (on its own or in combination with other AI techniques such as machine learning) to drive optimal business decisions and outcomes.
Founded in 2008, Gurobi has operations across the USA, Europe, and Asia and has more than 2,500 customers globally including SAP, Air France, Uber, and the National Football League (NFL). For more information, please visit https://www.gurobi.com/ or call +1 713 871 9341.
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