Fed up the royal commission into the financial sector is yet to set up a system to collect bank victims' stories, the peak union body has stepped in to fill the void.
The Australian Council of Trade Unions is frustrated the royal commission hasn't set up a fully-staffed call centre since it was established.
Prime Minister Malcolm Turnbull caved in to internal pressure in government ranks in November, to set up the $75 million royal commission into the financial sector, after months of saying it would never happen.
ACTU president Ged Kearney said the union has set up a special website for bank victims to send their submissions. The information will be later passed on directly to the royal commission.
"The commission seems to be dragging its feet on allowing submissions, given that its deadline to report is only nine months away," she said.
"We are eager to do anything we can to enable more voices to be heard."