SAN FRANCISCO, June 20, 2024--The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils an AI optimization assessment tool to empower contact centers to better serve their customers.
SAN FRANCISCO, June 18, 2024--ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry, today announces its 2024 conference program. The program brings the call center community together to learn, discuss and debate industry trends and emerging issues. ICMI’s Contact Center Expo takes place October 21-24 at the Loews Royal Pacific Resort in Orlando, Florida. Regis
Key Insights Informa to hold its Annual General Meeting on 21st of June Total pay for CEO Stephen Carter includes...