Spotify Addresses a Major Cause of Customer Complaints

Spotify (SPOT) boasts the largest number of listeners of any streaming music service. Spotify subscribers can now download up to 10,000 songs per device on up to five devices, meaning that customers can build an offline library of up to 50,000 songs to listen to without an Internet connection. Spotify told Rolling Stone that lifting the cap on song downloads was aimed at improving the customer experience, and there couldn’t be a better time for Spotify to try to make its listeners happier.